🔑 License Key Recovery

Lost access to your license key? We can recover it using the email address you used to purchase.

1

Check your inbox

Search your email for "SnapShield" or "Nexoradia Labs". The license key is in the original purchase confirmation email.
2

Check your spam folder

Purchase confirmation emails occasionally land in spam. Search for sender: info@nexoradia.com.
3

Contact support with your order ID

If you still can't find it, email info@nexoradia.com with your purchase email and approximate purchase date. We'll look up your order and resend the key.
4

Offline license file alternative

If your key was lost and your device has no internet access, we can issue an offline license file that activates SnapShield without a key.

🔧 Common Issues

SnapShield won't launch after installation

1 Make sure you're running Windows 10 version 1903 or later, or Windows 11.
2 Right-click the installer and choose "Run as administrator", then reinstall.
3 Check that your antivirus or firewall isn't blocking the executable. Temporarily disable it and try again.
4 Open the log from More ▸ Open Log Folder, or find it at %LocalAppData%\SnapShieldAI\snapshield.log, and send it to support.

Global hotkeys aren't working

1 Open SnapShield Settings → Hotkeys and confirm the shortcuts are correctly assigned.
2 Another application may be capturing the same hotkey. Try reassigning to a less common combination.
3 Run SnapShield as administrator if hotkeys fail in elevated applications (UAC dialogs, games, etc.).

Scrolling capture stops before the bottom of the page

1 Reduce the scroll speed in Settings → Capture → Scrolling to give the browser more time to load content.
2 Disable browser extensions that may interfere with the scroll simulation.
3 Ensure the page is fully loaded before triggering the scrolling capture.

AI redact doesn't detect anything

1 Confirm you're on a Pro license — AI redaction is not available on Lite.
2 Make sure the AI models are fully downloaded. Open Settings → AI and click "Verify model files".
3 The AI engine requires at least 4 GB of available RAM. Close other applications and try again.

Export produces a blank or corrupted file

1 Check that the destination folder exists and SnapShield has write permissions.
2 Try exporting to a different format (e.g., PNG instead of PDF) to narrow down the issue.
3 If the image contains transparency, switch from JPEG to PNG or WEBP.
4 Update to the latest version of SnapShield — early builds had export bugs that were fixed.

License key is rejected on activation

1 Double-check the key for typos — copy-paste it directly from your purchase email.
2 Make sure you're entering the key in Settings → Licensing → Activate (not the registration form).
3 If you've already used this key on the maximum number of devices, deactivate an unused device first.
4 Contact support with your order number and we'll reissue or reset the key.